1. How to open Brokerage a/c (Trading & Demat) with Zen money?
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It's very simple, Zen Money offers you SIX convenient ways of opening an account
with us.
Online Registration
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helpdesk@zenmoney.com
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040-44232323
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After logging on to www.zenmoney.com you can click on the "Open an Account"
section, to submit your request to open an account with us. A representative from
our Customer Acquisition Team will contact you within 24 hours for opening your
account. To speed up the account opening process, please keep the required documents
in original along with two sets of photo copies, when the Customer Acquisition Executive
visits your house/office to open an online trading account with Zen Money.
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You can email us your contact details (name, address, contact nos.) Email us at
helpdesk@zenmoney.com
so that our Customer Acquisition Executive contacts you and initiate the account
opening process.
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You can call our Helpdesk number 040-44232323 and to give us your basic details
so that our Customer Acquisition Executive contacts you within 24 hours of receiving
your request.
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SMS Us On 562636465
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Visit our Branch
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Write Us
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For opening an account Just type MONEY and send SMS to 562636465
so that our Customer Acquisition Executive contacts you and initiate the account
opening process.
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You can walk into any of our branches and initiate the account opening process.
It will be useful if you can carry the original documents mentioned below along
with two sets of photo copies with you for account opening. This will help processing
your brokerage (trading & demat) account at the earliest.
To locate a Zen Money branch close to you, kindly click on the link given below
http://www.zenmoney.com/Static/ContactUs.aspx
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You can write to us at:
Zen Securities Ltd.,
3rd Floor, Vamsee Estates
Ameerpet,Hyderabad (AP),
INDIA – 500016.040-44232323.
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2. What are the documents required to open an Brokerage (trading & demat account)?
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Two sets of photocopies of Documents are required. Also carry all the originals
for verification.
Mandatory/ compulsory Requirements:
- Copy of PAN Card
- Copy of Bank statement along with a cancelled cheque leaf
- Photographs (Color)-2
nos
- Nominee Photo-1(for nomination in demat a/c)
And
Any one of the following:
- Proof of Identity : Copy of Ration Card/ Voter Id/ Driving License/ Passport/Pan
card
- Proof of Address : Copy of Ration Card/ Voter Id/ Driving License/ Passport/Bank
passbook
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3. How can I open an Internet A/C with Zen money?
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While opening the Brokerage a/c (trading & demat )if you opt for the internet trading
a/c then the internet trading a/c will be activated or if you are an existing client
of Zen Money then submit a separate internet trading application form for activating
the internet trading a/c.
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4.How do I receive the user ID and password?
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After your account is opened the USER ID and PASSWORD will be sent
to your email id.
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5.What types of characters are to be used in password?
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Password should be of minimum Six characters & maximum twelve characters containing
minimum of one alphabet, one numeric and one special character e.g. ram#42 .
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6.Is it possible for me to change my password frequently?
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Yes, password will expire every 15 days. You can also change the password whenever
you want Select profile menu Change password .
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7.How to reset the password if disabled?
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You can reset your password -> open https://trade.zenmoney.com select Forget
password enter your User Id, PAN card no. and Date of Birth,
then select new password and submit. The new password will be generated and sent
by the system directly to your email id. In case you face any difficulty in punching/using
the password copy the password and paste it in the password box for log in with
the new password. You can change the password immediately as per your choice.
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8.What is market watch?
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Market watch is the screen in which you can add securities of your interest to view
and trade online.
Below is the Screen shot of the market watch list.
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9.How to add the securities to the market watch?
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On top of the market watch select, Add Symbol selects exchange->search for security->find->Add
and save
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10.How to delete the securities from the market watch?
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On top of the market watch select, add symbol ->select security_-> remove.
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11.Can I create more market watches?
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Yes, two market watches namely Sensex and Nifty will be opened by default; you can
create more market watches select market menu->watch lists->addlist->Give list name->Add.
Add symbols and save the watch.
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12.Authentication of password, is it required?
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Yes, before entering your orders you need to authenticate your password
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13.What is difference between Intraday and delivery order?
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Intraday trades have to be squared off/ reversed by you during the same day atleast
half an hour (30 minutes) before the closing time, where as delivery trades can
be squared off/ reversed by you any time during the day up to closing time or can
be left for taking/giving the delivery.
NOTE; Only liquid stocks are allowed for intraday & not all stocks.
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14.What is intraday trade?
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Intraday trades have to be squared off/ reversed by you during the same day atleast
half an hour (30 minutes) before the closing time. In case you do not square off/
reverse the trade with in the permitted time, then ZEN will initiate the square
off/ reverse all your intraday positions during last half-an-hour (30 minutes) of
trading session i.e., in last 30 minutes before closing session. In case some intraday
positions are not squared off/ reversed due to any reason, you need to arrange the
required delivery / funds as the case may be.
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15.Can I trade both NSE and BSE in the same Screen?
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Yes, while placing order select either NSE or BSE
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16.Can I trade in F&O?
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Yes, provided you opted for F&O segment while opening Brokerage a/c (trading & demat)
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17.What is difference between Carry forward and Intraday in F&O segment?
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Intraday trades have to be squared off/ reversed by you during the same day
atleast half an hour (30 minutes) before the closing time, where as carry forward
contracts can be forwarded to next trading day/s .
NOTE; Only liquid stocks are allowed for intra day & not all stocks.
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18.How to place orders (buy or sell)?
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Below the market watch order entry form is available to place the orders, before
placing a order, authenticate your pass word once again.
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For placing buy or sell orders for any scrip use F1 key for buy and F2 key for sell.
There are some fields to be filled or selected in order form.
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Exchange: select NSE or BSE
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Product: select whether Equity, stock future,
index future, index option or stock option.
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Symbol: fill with symbol of the security to
be bought or sold
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Price type: select LMT or MKT
or spot loss price (LMT accepts the order at the price specified by you and it will
be executed when price matches with your LMT price, MKT accepts the order at market
price without any price restriction and it buys or sells the selected security accordingly).
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Segment: intraday or delivery (all intraday
orders will be squared off at 3.15 pm or 15 minutes before closing of the trading
session if the session has other than 3.30 pm closing time). When you wish to only
book profit and loss within a single trading day you adopt an intra day trading
strategy.
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When your intentions are to take delivery of the stock you buy or sell, then you
place the order in the delivery segment.
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For an investor different margin limits will be given for intraday and delivery
segments, can be viewed from menu statements -> margin summary ->Refresh
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Quantity: fill with quantity to be bought or
sold
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Fill type: DAY, IOC (immediate or cancel)
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19.What is order book & how to view the order book ?
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All the pending orders are viewed in the order book, Select F3 or in Equities menu->order
book to view orders .
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20.What is trade book & how to view the trade book ?
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All the trades are viewed in the trade book, Select Equities menu->Trade book to
view trades.
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21.How to cancel or modify the limit order?
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Press F3 for opening pending order book -> select order to be cancelled -> click
cancel and for modification select the order -> click modify and change either quantity
or price and submit
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22.What is Net position, how to view the net position of the trades of cash and
F&O ?
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Net position means difference between gross buying and gross selling,Select -> Equities
menu->trade position trades.
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23.Can I view what are the margin limits given to me? the trade book ?
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Yes, You can. Select accounts menu -> click margins and limits to view the margin
limits trades.
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24.Is it possible to convert the Intraday to delivery trades?
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Yes you can select Equities menu ->trading positions ->select trade and click convert
->select the quantity to be converted out of your total trade and submit, trade
is converted to delivery, if you have sufficient margin amount. Else you can transfer
funds to your Zen Money a/c and convert the intraday to delivery .
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25.How can I transfer funds to get the margins during trading?
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To get more limits, transfer funds by selecting accounts menu->cash transfer-> fill
amount and submit, you will be directed to his bank internet gateway. Use your Internet
pin and submit. once the funds are transferred your limits will be increased to
that extent.
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26.What are the statements available for an investor?
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The following are the statements available:in accounts → menu
Cash -> Available cleared cash credit in clients
a/c
Margins and limits -> Available limits both
for intraday and delivery orders separately in cash market and intraday and carry
forward in F&O segment,
Stock statement -> Gives the details of securities
available in clients a/c and under settlement Securities
Net worth -> Sum of cash available with demat
& collateral holdings value.
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27.what is contact no for any clarification reg. Trading?
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For trading :Help Desk No:040-44232244.
For New Registration:Help Desk 040-44232323.
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